Top 20 Technical Support Questions: Quick Reference—Table of Contents SUPPORT ISSUES 1. How do I/I need help to install Pathfinder Office?! How do I/I need help to install TerraSync?! How do I/I need help to install GPS Analyst?! How do I/I need help to install ArcPad &/or GPScorrect?! My unit is not tracking satellites! Software Installation Serial Number Received by Trimble Dealer Shipping date: Document: # Terrasync and Field Office Software Enhancment Extensions. This covers the version of Terrasync that is running on the handheld and any extensions you purchase to keep the software current. Set up the Windows Mobile Device: Tap Start>Settings, go to the Connections tab, and tap Bluetooth®. Check the box to make the device discoverable. Set up the camera: For the Caplio 500SE; push MENU, push the right arrow to get to EXP SET, and scroll down to adjust the image file size. My data will not post process! I am not sure if I have the right Versioning or Compatibility! I have an invalid activation key / I need to put this on another unit and it won’t let me! I cannot find the serial number! I cannot turn on my unit! My screen is frozen! TRAINING REQUIRED 12. How do I get photos into an attribute? How do I/I need help exporting a CSV files?! How do I/I need help exporting a shape file?! How do I/I need help importing imagery/background maps?! How do I make the Bluetooth work or connect an external device? How do I generate waypoints in ArcPad/TerraSync? I am not getting the accuracy I should be! Which reference position do I use? How do I/I need help doing a data transfer? SUPPORT ISSUES 1. How do I/I need help to install Pathfinder Office?! Help customer find software serial numbers then e-mail: a) A download link for their version—Refer Support A to Z b) A Trimble PDF Manual specific to version, V5.40: (See page 30) 2. How do I/I need help to install TerraSync?! Help customer find software serial number then e-mail: a) A download link to their version—Refer Support A to Z b) A Trimble PDF Manual specific to version, V5.40: (See page 24) 3. How do I/I need help to install GPS Analyst?! Help customer find software serial number then e-mail: a) A download link to their version—Refer Support A to Z b) A Trimble PDF Manual specific to version, V3.40: (See page 24) 4. How do I/I need help to install ArcPad &/or GPScorrect?! ArcPad- Download comes from their ESRI customer care portal. Installation instructions can be found in the GPScorrect- Help customer find software serial number then e-mail: a) A download link to their version—Refer Support A to Z b) A Trimble PDF Manual specific to version, V3.40: (See page 24) 5. My unit is not tracking satellites! Find GPS Settings/Preferences on device and confirm com port settings are correct. If it is a NMEA device, make sure the com port is on and activated. TerraSync- GNSS Settings ArcPad- GPS Prefernces ArcGIS Mobile- GPS Settings It is also possible this is a hardware malfunction. If the above fails to fix the problem, get the repair department involved. My data will not post process! 99% of the time it’s a issue, or they need to update their base station list. Help them get compatible but if we process the data we should charge them. Rule of thumb – Pathfinder office has to be newer than TerraSync (or same version). I am not sure if I have the right Versioning or Compatibility! E-mail the customer this link: 8. I have an invalid activation key / I need to put this on another unit and it won’t let me! I cannot find the serial number! Hardware- See this link: Other Hardware – Have the customer tap Start > Settings > System > System Info Software- See the options below TerraSync GPScorrect: Start TerraSync GPSc > Switch from Skyplot to About Pathfinder Office Analyst: Start PFO GPS A > Help > About ArcPad: Blue Bubble > About Also, check Trimble MTA, Goldmine History Tab or 10. I cannot turn on my unit! Usually a hard reset will turn it on, for Hard Reset instructions. My screen is frozen! TRAINING REQUIRED 12. How do I get photos into an attribute? If they are still having trouble Quote them tech time @ $150 per hour. How do I/I need help exporting a CSV files?! If they still have trouble, then quote them tech time @ $150 per hour. How do I/I need help exporting a shape file?! If they still have trouble, then quote them tech time @ $150 per hour. How do I/I need help importing imagery/background maps?! Quote them tech time @ $150 per hour. How do I make the Bluetooth work or connect an external device? If they are still having trouble Quote them tech time @ $150 per hour. How do I generate waypoints in ArcPad/TerraSync? Quote them tech time @ $150 per hour. I am not getting the accuracy I should be! Download free software la bible ancien et nouveau testament pdf free. Quote them tech time @ $150 per hour. Which reference position do I use? Quote them tech time @ $150 per hour. Terrasync Serial NumberHow do I/I need help doing a data transfer? Send the customer. Netcracker full version cracked- download 32& amp 64 bit version free. Microsoft.office.interop.excel.dll without installing office. This allows you to create a 'database connection' to an Excel file and write out data to sheets as though writing to database tables. There are 3rd-party libraries you can use to create and edit Excel spreadsheets with requiring Excel to be installed. 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